Privacy Policy

At Guptchar, your privacy and data protection are our top priorities.
We are committed to safeguarding the personal information of every customer, visitor, and user interacting with our website guptchar.online.
This Privacy Policy explains how we collect, use, store, and protect your information.

By using our website or purchasing our products, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Provided voluntarily by you:

  • Name

  • Phone number

  • Email address

  • Billing & shipping address

  • Order details

  • Support/Service request information

B. Technical & Automatic Data

Collected automatically when you browse the website:

  • IP address

  • Device type & browser

  • Cookies and tracking data

  • Pages viewed

  • Time spent on website

C. Payment Information

Payments are processed through secure third-party gateways.
We do NOT store or have access to your card, UPI, or banking details.

2. How We Use Your Information

We use your data for:

  • Processing and delivering orders

  • Customer support & communication

  • Providing installation/service assistance

  • Improving website performance and user experience

  • Sending important updates, invoices, and alerts

  • Preventing fraud or unauthorized activity

  • Marketing messages (only with your consent)

3. Sharing of Information

We do not sell or trade your personal data.

Your information may be shared only with:

  • Trusted delivery partners

  • Payment gateway providers

  • Technical support & service technicians

  • Legal authorities (only if required by law)

All partners follow strict data protection guidelines.

4. Data Security

We implement advanced security measures to protect your data, including:

  • SSL encryption

  • Secure servers

  • Restricted access protocols

  • Regular system audits

However, no online platform is 100% secure, but we take all reasonable steps to protect your information.

5. Cookies Policy

We use cookies to:

  • Improve site performance

  • Analyze traffic

  • Save user preferences

  • Enhance browsing experience

You may disable cookies in your browser settings, but some features may not work properly.

6. Third-Party Links

Our website may contain links to external websites (ex: payment gateway, product manual links).
We are not responsible for the privacy practices of these third-party websites.

7. Your Rights

You have the right to:

  • Request access to your data

  • Update or correct your information

  • Request deletion of your data

  • Opt-out of marketing messages

To exercise your rights, contact us anytime.

8. Children’s Privacy

Our services are not intended for minors below 16 years.
We do not knowingly collect children’s personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions regarding this Privacy Policy, feel free to contact us:

📞 +91 971483 4599